EPIC Certification Practice Test 2025 - Free Electronic Portfolio and International Credentials Practice Questions and Study Guide

The process of resolving a patient's problem typically involves direct interaction with the electronic health record system. By clicking on the problem and then selecting the 'Resolve' option, you are actively indicating that the issue has been addressed or no longer requires attention. This action often updates the patient’s record to reflect that the issue is resolved, providing a clear, auditable trail of the patient’s care history.

This method is straightforward and efficient, as it utilizes the built-in functions of the electronic health record system, allowing for proper documentation and management of patient issues.

Other options, while potentially relevant in different contexts, do not directly resolve the issue at hand. Editing the patient’s chart may be necessary to alter clinical information but does not specifically indicate that a problem has been addressed. Contacting support could be helpful for technical issues but does not resolve patient problems proactively. Reassigning the problem to another provider might shift responsibility but does not effectively solve the issue unless it is followed by appropriate action taken by the new provider.